Secure AI for NDIS providers
Streamline participant documentation, enhance communication, and manage knowledge, while keeping participant data private and compliant with Australian regulations.
Empower staff with cutting-edge AI solutions
Unlock the full potential of artificial intelligence across your NDIS organisation with leading AI models, privately processed in Australia. Get immediate, accurate responses and innovative solutions for a variety of challenges. Great for:
- Registered NDIS Providers
- Support Coordination
- Plan Management
- Allied Health (NDIS)
- Behaviour Support
- Community & Social Support
- Disability Support Workers
- SIL / ILO Providers
- Early Childhood (ECEI)
- Therapy & Clinical Services
- Employment & Training Services
- Participant Documentation
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- Generate first‑draft participant notes, progress updates, and incident reports.
- Convert consultation transcripts into structured SOAP notes.
- Create service agreements, support plans, and reports in seconds.
- Participant Communication
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- Draft appointment reminders and support updates.
- Translate plan information into plain language or other languages.
- Build FAQ assistants to answer common participant queries.
- Knowledge Management & Research
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- Summarise new research and practice standards into digestible insights.
- Search across internal policies, procedures, and training manuals.
- Build a central AI assistant that answers from your organisation’s best-practice documents.
- Compliance & Privacy
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- Ensure records and communications adhere to Australian Privacy Principles.
- Create secure audit trails for participant documentation.
- Maintain confidentiality with end‑to‑end Australian data hosting.
The secure AI solution for Australian NDIS providers and teams.
We use the latest Claude models from Anthropic, run through Amazon Bedrock in Australian data centres in Sydney and Melbourne.
All your data and conversations remain private, are stored and processed in Australia, and are never accessed by any other party or used to train AI models.
- Privacy first.
- Data is encrypted, stored and processed within Australia. Only you access your data.
- Australian compliance.
- Controls based on Australian privacy principles, Essential 8, SOC 2 and ISO 27001.
- Enterprise ready.
- Dedicated instances, user management, logging, SSO, and Australian support team.
How NDIS providers use AusGPT
- Progress notes from a quick dictation
- After a shift, support workers dictate the key points instead of typing, using initials or an internal ID rather than names. AusGPT turns them into an objective, structured progress note linked to the participant's goals. The worker checks it and copies it into your client management system, which stays the record.
- Incident and concern summaries
- Turn de-identified rough notes into a clear, factual internal summary: what happened, when, who was involved by role, and the immediate actions taken. Reportable incidents still go through the NDIS Commission and your own incident procedures within the required timeframes.
- Progress reports for plan reviews
- Upload de-identified notes or summaries and ask AusGPT to draft progress against each goal in plain language, ready for a support coordinator or allied health practitioner to review and finalise.
- Answers from your own policies
- Upload your policies and procedures once. Staff can then ask how your organisation handles a situation and get answers drawn from your documents, with the source to check.
- Clear communication with participants and families
- Draft emails, easy-read summaries and meeting notes for participants, families, support coordinators and other providers, in a person-centred tone.
- Shared prompts for consistent records
- Save the prompts that produce good notes and reports in a shared prompt library, so every worker starts from the same structure.
Using AI safely with participant information
- Use an approved, organisation-managed tool rather than personal accounts. The OAIC recommends against entering personal information into publicly available AI tools.
- De-identify participant information before it goes into any AI tool. The NDIS Commission's February 2026 position statement on AI in behaviour support plans expects information to be de-identified and no participant personal information to be disclosed to AI systems, and the same care suits everyday notes. Initials or an internal ID are enough for drafting.
- Don't use AI to develop or change behaviour support plans or decide on restrictive practices without following the Commission's position statement and your registration conditions.
- Every AI draft is reviewed by the worker or practitioner before it becomes part of a participant's record.
- Keep records in your existing systems. AusGPT helps draft; your client management system holds the record.
- Write down how staff may use AI in your policies, and train staff on it.
Sources: NDIS Commission: Position statement on the use of artificial intelligence in development of behaviour support plans (February 2026); OAIC: Guidance on privacy and the use of commercially available AI products
NDIS AI: common questions
- Can I use AI to write NDIS progress notes?
- Yes, as a drafting aid, with participant information de-identified. Support workers can dictate or jot down key points using initials or an internal ID, and AusGPT turns them into clear, objective progress notes. Staff remain responsible for checking every note before it is saved to the participant's record.
- Should participant information go into an AI tool?
- De-identify it first. The NDIS Commission expects providers using AI in behaviour support to de-identify information and not disclose participant personal information to AI systems. AusGPT adds another layer of protection: it stores and processes everything in Australia and never uses your data to train AI models.
- What else do NDIS providers use AusGPT for?
- Plan review and progress reports, incident report summaries, support coordination emails, rosters and handover notes, and answering staff questions from your own policies, procedures and the NDIS Practice Standards.
- Who is AusGPT suited to in the NDIS sector?
- Registered and unregistered providers, support coordinators, plan managers, behaviour support practitioners and allied health providers working with NDIS participants.
- How much does it cost?
- The Business plan is $29 per user per month, including 2,000 messages per user each month, and you can start with a free trial. Larger providers can contact us about Enterprise pricing.
Free resources for NDIS providers
NDIS
How to write NDIS progress notes
What a good NDIS progress note contains, the record-keeping rules behind it, three before-and-after examples, a copyable template, and how to use AI to draft notes without putting participant privacy at risk.
NDIS
NDIS progress note builder
Fill in a structured form to build a clear, objective NDIS progress note, check it for subjective or judgemental wording, then copy it or download it as Word or Markdown.
NDIS
NDIS incident report template
Build a structured internal incident record, then check whether the incident may be an NDIS reportable incident and which notification timeframes apply. Nothing is sent to the NDIS Commission.
Boost your productivity. Start using AusGPT today.
Australian‑hosted, privacy‑first AI for NDIS teams. Start a free trial or talk to us.